Revolutionizing Retail with Cloud & AI

By implementing cloud migration, AI-driven inventory management, and unified ERP-CRM systems, we enhanced scalability, efficiency, and customer experience, driving seamless global operations.

The Challenge

A global retailer with over 500 stores across 20 countries wanted to address

Fragmented IT Infrastructure

An evaluation of the existing legacy systems that lacked scalability, causing inefficiencies in store operations and inventory management.

Operational Inefficiencies and Rising Costs

Identification of process bottlenecks and inefficiencies that were leading to increased operational costs and reduced overall business performance.

Impact on Customer Experience

Analysis of system downtimes during peak seasons, which contributed to a 15% decline in customer satisfaction, and recommendations for improving system reliability.

Need for Scalable Solutions

Development of a roadmap for modernizing IT infrastructure to enhance scalability, streamline operations, and improve customer engagement across all store locations.

The Solution

Synaara Consulting implemented a comprehensive cloud migration and IT infrastructure optimization plan, designed to improve scalability and streamline their operations across all stores globally. We integrated cloud-based ERP and CRM systems, providing centralized, real-time data access across all departments.

Key Initiatives

Cloud Migration

Migrated their legacy systems to a scalable cloud infrastructure, improving system performance and ensuring 100% uptime during peak periods.

Unified CRM and ERP Systems

Integrated CRM and ERP platforms to enhance data accuracy and streamline communication between departments.

Automated Inventory Management

Deployed AI-driven inventory management tools, optimizing stock levels in real time and reducing stockouts.

The Result

After implementing Synaara Consulting's solutions, the global retailer experienced significant improvements

40% reduction in operational costs through the adoption of cloud-based systems and automated workflows.

35% improvement in inventory turnover, reducing stockouts by 30% and minimizing excess stock by 20%.

25% increase in customer satisfaction, driven by faster checkout times and enhanced shopping experiences due to improved system performance.

A robust investment thesis, integrating both quantitative and qualitative insights, enabling the client to make informed investment decisions in the evolving D2C apparel landscape.

40% reduction in operational costs through the adoption of cloud-based systems and automated workflows.

35% improvement in inventory turnover, reducing stockouts by 30% and minimizing excess stock by 20%.

25% increase in customer satisfaction, driven by faster checkout times and enhanced shopping experiences due to improved system performance.

90% system uptime during peak shopping seasons, ensuring smooth operations across all stores.

Conclusion

Through Synaara Consulting’s cloud migration and IT optimization strategy, the global retailer successfully transformed its IT infrastructure, enhancing scalability, efficiency, and customer experience. By integrating AI-driven inventory management and unified CRM and ERP systems, the retailer significantly reduced operational costs, improved inventory turnover, and ensured seamless operations during peak seasons. This transformation positioned them as a leader in tech-enabled retail operations, delivering a streamlined and data-driven shopping experience across all locations.